Our Store Policy

FIKIRA WEDDING DRESS POLICY 

  1. We charge Kes 5,000 in store fitting fee. It is redeemable in final bridal gown price .

  2. Customers are required to pay a 50% NON -REFUNDABLE deposit on the date of ordering all bridal gowns and 70% for bridesmaids dresses that must be ordered.

  3. No goods may be removed from the premises until full payment of the order has been made. Cheques will not be accepted as mode of payment. 

  4. ALL GOWNS REMAIN THE PROPERTY OF FIKIRA COMPANY UNTIL PAID FOR IN FULL.ALL PAYMENT MUST BE COMPLETED TWO WEEKS TO THE WEDDING 

  5. Customers should retain their sales contracts, and any other receipts as proof of purchase, and be sure to have read this policy and fully understand its requirements.

  6. All items purchased online are exchangeable within 24hrs in Nairobi.We do not offer refunds unless goods shipped are are defective. Goods purchased and  fitted in person at our physical location will not be exchanged or refunded.

CANCELLATION OF ORDERS.

  1. Customers who cancel their sales contract are NOT entitled to a refund of ANY monies already paid up to and including the cancellation date. 
  2. Please be aware that once gowns are ordered minimum cancellation periods from suppliers apply to FIKIRA COMPANY and under NO circumstances can this be changed.
  3. Dress orders will still have to be paid for in FULL, if the wedding is cancelled for whatever reason, costs will still be incurred to the suppliers and to FIKIRA COMPANY - regardless of ANY circumstance.

 

SIZING

  1. Gowns are ordered in standard sizes. Please be aware that gown sizes are different to that of high street sizes. 
  2. Please note: Gowns are MADE TO ORDER, AND ARE NOT MADE TO MEASURE.! Meaning we order based on size closest to your measurements. Always expect some form of alteration.
  3. After the sales order contact has been signed and order placed, Fikira Company CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape.

 

ALTERATIONS

  1.  The price of garments EXCLUDES all costs in respect of alterations or fitting work howsoever this service is provided.
  2.  Gowns are designed to be worn with underwear, a suitably structured bra/lingerie is advisable but at the customers personal choice.
  3. It is advised that customers bring their wedding shoes and any underwear being worn on the wedding/ prom day to their fitting appointments.
  4. Fikira Company offers a fitting and alterations service, but it is an independent service to the shop provided by a fully experienced and competent alterations specialist.
  5. Fittings and alterations works may be carried out elsewhere if required, customers are not obliged to use the services provided by Fikira Company
  6. Customers are asked to settle any balance due before alterations are carried No fittings will be carried out on gowns that are not fully paid for by the date required.
  7. Customers are asked to make themselves available for all fittings and alterations when reasonably required and should be prepared to attend at least two fittings.
  8. After the sales order contract has been signed and order placed, Fikira Company CANNOT AND WILL NOT accept any responsibility in respect of any changes which may occur in the Customers size and body shape.
  9. It is not policy to take in gowns by any more than one dress size (maximum 2") as this could adversely affect the style and look of the gown. It is at the customers risk if more than this is required to be taken in.
  10. Letting out of all gowns is also not advisable, and is at the risk of the customer should they decide on this requirement for their gown.
  11. Advice taken from the alteration specialist is also taken at the customers own risk and personal choice ,the specialist cannot be held responsible for any decisions made about the alteration of any garment which are deemed unsatisfactory after any alterations are completed, if the customer requested them .
  12. Fitting days may be restricted to certain days due to the nature of the specialist being independent to the store, customers will be advised on booking their fittings as to when the specialist is available, and every endeavor will be made to accommodate the customers requirements.
  13. Customers are advised that if they do not require the alterations service provided in store and wish to take their garments elsewhere that they inform the store as soon as they have decided, as Fikira Company will not be held responsible for alterations having to be done by another specialist too close to the wedding date.
  14. Gowns can be steamed at customer's request, at their own risk.

NON-COLLECTION OF GOODS.

  • If customers do not collect their goods within two weeks of the wedding date, the contract will be deemed void without any further notification and any monies paid will not be refunded.
  • Gowns will be put in shop store to be re-sold.

 

STORAGE

Please note that Fikira does not offer storage after the last fitting two weeks prior to the wedding.Should you require this as a service, an extra KES 350 applies and should be settled on the day of collection.

 

LIABILITY. 

  • Should the store breach its obligations under this agreement, our liability is limited to any direct loss incurred by the customer arising from such a breach.
  • The store will NOT be liable for any breaches caused by circumstances outside Fikira's control, including, but not restricted to acts of God,war,riot,terrorism,malicious damage, fire,flood or storm.

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